Terms and Conditions

1 About Prayatna

For the purpose of these Terms:

• “Prayatna”, “we”, “us” or “our” means Prayatna Child Development Centre UAE and the legal entity operating the centre under its applicable UAE commercial and professional licences.
• “Website” means https://prayatna.ae/ and its webpages, forms, booking tools and related online facilities.
• “Services” means consultations, screenings, assessments, therapy programmes, home services, online services, parent training and other professional services offered by Prayatna.
• “User”, “you” or “your” means any person visiting or using the Website.
• “Parent” or “Guardian” means a person who has legal authority to make decisions for a child receiving or proposed to receive Services.
• “Child” or “Client” means the individual for whom an enquiry, appointment or Service is requested.

2 Acceptance of These Terms

By using the Website, you agree to comply with these Terms and all applicable laws and regulations.

You must not use the Website when:

• You do not agree to these Terms.
• You are not legally permitted to enter into an agreement.
• You are providing information about a child without appropriate parental or legal authority.
• Your use would violate any applicable law, court order or regulatory requirement.

If you use the Website on behalf of another person, organisation or child, you confirm that you are authorised to act on their behalf.

3 Eligibility and Parental Authority

Users submitting an appointment request or clinical information must be at least 18 years old.

Where Services are requested for a minor, the person making the request confirms that they are:

• The child’s parent.
• The child’s legal guardian.
• Otherwise legally authorised to arrange the requested Services.

Prayatna may request identification, guardianship documents, consent from another parent or guardian, medical information, referral documentation or other evidence before providing Services.

Where consent is disputed, incomplete or legally insufficient, Prayatna may postpone or decline the appointment until the issue is resolved.

4 Purpose of the Website

The Website provides general information about Prayatna, its team, programmes and Services. It may also allow users to:

• Submit enquiries.
• Request a callback.
• Request or book an appointment.
• Provide basic information about a child.
• Subscribe to updates.
• Access educational articles and resources.
• Communicate with the centre.
• Access links to third-party communication, map or social-media services.

Submitting a form does not automatically create a therapist-client relationship or guarantee an appointment.

An appointment is confirmed only after Prayatna communicates confirmation through an authorised channel.

5 No Medical Diagnosis Through the Website

Information published on the Website is provided for general educational and informational purposes.

Website content must not be treated as:

• A medical diagnosis.
• An individual treatment plan.
• An emergency assessment.
• A substitute for an in-person or properly conducted professional consultation.
• A guarantee that a particular therapy is suitable for a child.
• A guarantee of any specific developmental, educational, behavioural or clinical outcome.

A diagnosis, professional opinion or treatment recommendation may only be provided following an appropriate evaluation by a suitably qualified professional and subject to applicable professional requirements.

6 Emergencies

The Website, contact forms, email, social-media accounts and messaging services are not emergency-response channels.

If a child or another person is experiencing a medical, psychiatric or safety emergency, contact the appropriate emergency service or visit the nearest emergency department immediately.

Prayatna does not guarantee that enquiries submitted through the Website, email or messaging platforms will be monitored outside normal working hours.

7 Description of Services

Prayatna may provide services including, but not limited to:

• Speech and Language Therapy.
• Occupational Therapy.
• ABA Therapy.
• Autism-related intervention and support.
• Developmental consultation.
• Developmental screening and assessment.
• Feeding and communication support.
• Sensory, motor and daily-living-skills programmes.
• Parent consultation and training.
• Online therapy.
• Home therapy.
• Group programmes.
• Other child-development and rehabilitation services.

The availability, name, format, duration, clinical scope, therapist, location and price of a Service may change.

Not every Service is suitable for every child. Suitability will be determined after considering the child’s needs, age, clinical presentation, assessment findings, professional recommendations and available resources.

8 Appointment Requests and Confirmation

An appointment request submitted through the Website is subject to:

• Therapist availability.
• Confirmation by Prayatna.
• Completion of required registration information.
• Payment requirements.
• Clinical suitability.
• Parental or guardian consent.
• Any applicable referral or documentation requirements.

The date or time selected through a form is not guaranteed until confirmation is issued by Prayatna.

You are responsible for checking that the appointment confirmation contains the correct child name, service, therapist, date, time, location and contact information.

Contact Prayatna promptly if any information is incorrect.

9 Accurate Information

You agree to provide information that is complete, accurate and current.

This may include:

• The child’s name and date of birth.
• Parent or guardian details.
• Telephone number and email address.
• Developmental concerns.
• Relevant diagnoses.
• Medical history.
• Medications.
• Allergies.
• Behavioural or safety concerns.
• Previous assessments.
• School-related information.
• Emergency contact information.
• Other details reasonably required to provide safe Services.

You must inform Prayatna promptly of any significant change that may affect the child’s safety, assessment or treatment.

Prayatna is not responsible for consequences caused by incomplete, inaccurate, misleading or outdated information provided by a user, except where responsibility cannot lawfully be excluded.

10 Clinical Assessment and Treatment Planning

Therapy recommendations are based on professional judgement and the information available at the relevant time.

The recommended:

• Frequency of sessions.
• Therapy duration.
• Type of intervention.
• Assessment method.
• Professional discipline.
• Home programme.
• Expected review period.

These recommendations may differ between children and may change as the child progresses.

A therapist may recommend referral to another professional, medical practitioner, school service or specialist where appropriate.

Prayatna may decline, pause, modify or discontinue a Service where it considers that:

• The Service is not clinically appropriate.
• Another level of care is required.
• The child’s needs are outside the therapist’s professional scope.
• Required consent or information has not been provided.
• Participation creates a safety risk.
• The therapeutic relationship has materially broken down.
• Continuation would conflict with professional or legal obligations.

Where reasonably possible, the reason and appropriate next steps will be communicated to the Parent or Guardian.

11 Outcomes and Progress

Every child is different. Response to therapy can depend on factors including:

• The child’s individual needs.
• Attendance and consistency.
• Developmental and medical factors.
• Participation during sessions.
• Caregiver involvement.
• Practice outside sessions.
• The suitability of the intervention.
• Changes in the child’s environment.

Prayatna does not guarantee a cure, diagnosis, specific score, school placement, insurance approval, reimbursement or particular developmental outcome.

Testimonials, case studies and examples appearing on the Website describe individual experiences and must not be interpreted as a promise that another child will achieve the same result.

12 Fees and Payment

Fees may vary according to:

• The type of consultation or therapy.
• Session duration.
• Therapist or professional discipline.
• Assessment requirements.
• Report requirements.
• Home-visit location.
• Online or centre-based delivery.
• Package size.
• Other agreed arrangements.

Applicable fees will be communicated before confirmation or purchase.

Unless otherwise agreed in writing:

• Payment must be made within the time communicated by Prayatna.
• All prices are stated in UAE dirhams.
• A booking may remain unconfirmed until the required payment is received.
• Services already provided are payable in full.
• Additional services, reports, letters, home visits or extended consultations may carry separate charges.

Prayatna will not impose a charge that was not disclosed or reasonably agreed before the relevant Service.

Where applicable, users will receive an invoice or receipt containing the required transaction information.

13 Therapy Packages

Where a package is purchased, the following information should be communicated before payment:

• Number and type of sessions.
• Total package price.
• Package validity period.
• Therapist or discipline restrictions.
• Rescheduling conditions.
• Late-cancellation or no-show conditions.
• Transferability.
• Refund eligibility.
• Any promotional conditions.

Package sessions must be used within the communicated validity period unless Prayatna agrees otherwise in writing or applicable law requires a different outcome.

Packages may not be transferred to another person unless approved by Prayatna.

Unused sessions will be handled in accordance with the package conditions disclosed before purchase and applicable UAE consumer-protection requirements.

14 Cancellations, Rescheduling and Missed Appointments

Parents and Guardians should provide as much notice as reasonably possible when cancelling or rescheduling an appointment.

Any specific:

• Minimum notice period.
• Cancellation charge.
• No-show charge.
• Rescheduling limit.
• Refund condition.
• Package-session deduction.

These conditions will be disclosed before booking, in the appointment confirmation, package terms or clinic registration documents. Those disclosed conditions form part of these Terms.

An appointment may be treated as missed where the Client:

• Does not attend.
• Arrives too late for the Service to be delivered safely or effectively.
• Is unavailable for an online session.
• Does not provide required access for a home visit.
• Has not completed a required payment or registration step.

Prayatna may cancel or reschedule an appointment because of therapist illness, emergency, regulatory requirement, technical failure, unsafe conditions or another event beyond reasonable control.

Where Prayatna cancels an appointment, it will normally offer rescheduling or appropriate credit or refund for the affected prepaid Service.

15 Refunds

Refunds are subject to:

• The type of Service or package purchased.
• Whether any part of the Service has already been delivered.
• Any properly disclosed cancellation conditions.
• Third-party or administrative costs already incurred.
• Promotional conditions.
• Applicable UAE law.

No provision in these Terms removes or limits a refund or remedy that a consumer is legally entitled to receive.

Approved refunds will normally be returned using the original payment method where reasonably possible.

Bank, card or payment-provider processing times are outside Prayatna’s direct control.

16 Assessments, Letters and Reports

Assessment fees may or may not include a written report. This will be communicated before the assessment.

A separate fee may apply to:

• Detailed assessment reports.
• School letters.
• Progress reports.
• Insurance documentation.
• Replacement copies.
• Document amendments.
• Multidisciplinary reports.
• Urgent preparation.
• Attendance at meetings.

Reports reflect the information, observations and assessment results available on the date they were prepared.

Reports must not be altered, selectively reproduced, misrepresented or used for a purpose different from the stated purpose without appropriate approval.

Prayatna does not guarantee that a report will be accepted by a school, insurer, court, government authority or another healthcare provider.

17 Insurance and Reimbursement

Unless expressly confirmed in writing, Prayatna does not guarantee:

• Direct billing.
• Insurance coverage.
• Reimbursement.
• Pre-authorisation.
• Claim approval.
• Acceptance of a report or invoice by an insurer.

The Parent or Guardian is responsible for checking policy coverage, referral conditions, claim deadlines, exclusions and reimbursement requirements directly with the insurer.

The Client remains responsible for payment of Prayatna’s fees even where an insurance claim is rejected, delayed or only partially reimbursed.

18 Online Therapy and Remote Consultations

Online Services depend on clinical suitability, technology, privacy, the Client’s location and applicable professional requirements.

The Parent or Guardian is responsible for:

• Providing accurate information about the Client’s physical location.
• Ensuring a suitable device and internet connection.
• Providing a private, safe and reasonably quiet environment.
• Arranging appropriate adult supervision where required.
• Ensuring required materials are available.
• Protecting meeting links and access credentials.
• Informing the therapist if anyone else is present.

Online Services may be paused or ended where:

• The connection is inadequate.
• Privacy cannot be maintained.
• The child becomes distressed or unsafe.
• Required supervision is unavailable.
• The Service is no longer clinically appropriate.
• Legal or professional restrictions prevent continuation.

Prayatna is not responsible for interruptions caused by the user’s device, internet provider, power supply or local environment.

Recording an online session is prohibited unless all relevant parties have given prior written consent.

19 Home Therapy

Home Services are subject to therapist availability, travel distance, location suitability, safety and any applicable travel charge.

The Parent or Guardian must:

• Provide an accurate address.
• Provide safe and lawful access to the premises.
• Ensure a responsible adult is present where required.
• Disclose relevant health, environmental or behavioural risks.
• Provide an appropriate space for the session.
• Secure pets or remove other avoidable hazards.

A therapist may leave, decline to enter or end a visit where the premises, behaviour of any person or surrounding conditions create a safety, privacy or professional concern.

20 Parent and Caregiver Participation

A therapist may require Parent or caregiver participation as part of assessment, therapy or home-programme implementation.

Parents and Guardians agree to:

• Cooperate respectfully with the clinical team.
• Follow reasonable safety instructions.
• Discuss concerns directly with the therapist or centre.
• Avoid disrupting the child’s session.
• Attend review meetings where reasonably required.
• Disclose relevant information affecting care.

A caregiver must not attempt to independently use professional techniques in a manner that may place the child or another person at risk.

21 Child Safety and Safeguarding

The safety and welfare of children are important to Prayatna.

Users must not:

• Behave abusively, violently, threateningly or inappropriately.
• Harass staff, Clients or other families.
• Bring prohibited or dangerous items onto the premises.
• Photograph or record another child or family.
• Enter restricted clinical areas without permission.
• Interfere with safety or safeguarding procedures.

Prayatna may take reasonable action where a safeguarding concern is identified, including documenting the concern, contacting a Parent or Guardian, seeking emergency assistance or making a report where required or permitted by law and professional obligations.

22 Photographs, Recordings and Testimonials

Prayatna will not intentionally publish an identifiable child’s photograph, video, testimonial, clinical information or case study without an appropriate legal basis and, where required, valid consent.

Where consent is requested, the purpose and intended use should be explained.

Unless otherwise agreed in writing:

• Users may not photograph or record therapy sessions.
• Users may not record staff or other Clients.
• Users may not publish another family’s information.
• Granting consent for marketing use is not a condition of receiving therapy.

Consent for optional promotional use may be withdrawn for future use, subject to material already lawfully printed, published or distributed and any applicable legal limitations.

23 Communication by Email, Telephone and Messaging Services

By providing contact information, you authorise Prayatna to use it for communications reasonably connected with your enquiry or Services, including:

• Appointment confirmation.
• Reminders.
• Rescheduling.
• Follow-up.
• Payment information.
• Report availability.
• Service updates.
• Responses to questions.

Ordinary email, telephone and third-party messaging platforms may carry privacy and security risks.

Do not send highly sensitive information through an unsecured channel unless requested and reasonably necessary.

Marketing communications will be sent only where permitted. You may ask to stop receiving optional marketing communications at any time.

Stopping marketing communications will not prevent essential clinical, appointment, payment or administrative messages.

24 Privacy and Personal Information

Prayatna may collect and process personal information submitted through:

• Contact forms.
• Appointment requests.
• Telephone or messaging communications.
• Email.
• Newsletter subscriptions.
• Website analytics.
• Registration forms.
• Clinical documentation.

Personal information will be handled in accordance with the Website’s Privacy Policy and applicable data-protection requirements.

Where information about a child is submitted, the person submitting it confirms that they are authorised to provide it.

Users should review the Privacy Policy together with these Terms.

25 Cookies and Analytics

The Website may use essential cookies and, where applicable, analytics, functionality or marketing technologies.

Cookies may support:

• Website security.
• Form functionality.
• User preferences.
• Performance measurement.
• Fraud prevention.
• Understanding how visitors use the Website.

Where consent is legally required, non-essential cookies should not be activated until the user has made an appropriate choice.

Users may also manage cookies through their browser, although disabling essential cookies may affect Website functionality.

26 Acceptable Use

You must use the Website lawfully and responsibly.

You must not:

• Attempt to gain unauthorised access to the Website or its systems.
• Introduce malware, harmful code or automated attacks.
• Interfere with Website performance or security.
• Scrape, copy or extract Website data without permission.
• Impersonate another person.
• Submit false or fraudulent appointment requests.
• Provide information you are not authorised to disclose.
• Use the Website to harass or threaten another person.
• Upload unlawful, defamatory or infringing material.
• Misuse contact information published on the Website.
• Use Website content to provide unauthorised clinical or commercial services.

Prayatna may restrict or block access where it reasonably believes the Website is being misused.

27 Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Prayatna.

This includes:

• Names and logos.
• Website design.
• Written content.
• Graphics and illustrations.
• Photographs and videos.
• Therapy descriptions.
• Downloadable materials.
• Forms.
• Case studies.
• Educational resources.

You may view and print limited Website content for personal and non-commercial use.

You may not reproduce, modify, republish, sell, distribute, translate, display, license or commercially exploit Website content without prior written permission.

Third-party trademarks and materials remain the property of their respective owners.

28 External Links and Third-Party Services

The Website may link to third-party websites or services such as:

• Maps.
• Social-media platforms.
• Video platforms.
• Messaging services.
• Payment providers.
• External information resources.

These services are controlled by third parties and may have separate terms and privacy policies.

A link does not necessarily mean that Prayatna endorses, controls or guarantees the third-party service.

Prayatna is not responsible for third-party content, availability, security, privacy practices or transactions, except where responsibility cannot legally be excluded.

29 Website Availability and Accuracy

Prayatna aims to keep the Website useful and reasonably accurate but does not guarantee that:

• The Website will always be available.
• Every page will be error-free.
• Information will always be complete or current.
• Every Service shown will be available.
• All links will work continuously.
• The Website will be free from technical problems or harmful components.

Prayatna may update, suspend, withdraw or modify any part of the Website without prior notice where reasonably necessary.

Obvious typographical, technical or pricing errors may be corrected.

Where an error affects a confirmed purchase or booking, Prayatna will contact the user and provide an appropriate lawful solution.

30 Disclaimer of Warranties

To the maximum extent permitted by law, the Website is provided on an “as available” basis.

Prayatna does not make warranties that are not expressly stated in these Terms or required by law.

Nothing in these Terms excludes professional duties or statutory guarantees that cannot lawfully be excluded.

31 Limitation of Liability

To the maximum extent permitted by applicable law, Prayatna will not be responsible for indirect or consequential losses arising solely from:

• Inability to access the Website.
• Reliance on general Website information without professional consultation.
• Third-party websites or platforms.
• User-provided inaccurate information.
• Unauthorised use of user devices or accounts.
• Technical events outside Prayatna’s reasonable control.

Nothing in these Terms limits or excludes liability for:

• Fraud or fraudulent misrepresentation.
• Death or personal injury caused by negligence where such liability cannot be excluded.
• Breach of mandatory professional obligations.
• Wilful misconduct.
• Violation of mandatory consumer rights.
• Any liability that cannot legally be limited or excluded.

The limitations in this section apply only to the extent allowed by UAE law.

32 User Responsibility and Indemnity

You are responsible for losses reasonably caused by your unlawful use of the Website, fraudulent activity, intentional misuse or infringement of another person’s rights.

You agree to compensate Prayatna for direct losses, claims or reasonable costs resulting from such conduct, to the extent permitted by law.

This section does not apply to ordinary consumer complaints, good-faith feedback or lawful exercise of consumer rights.

33 Force Majeure

Prayatna will not be liable for a delay or failure caused by circumstances reasonably beyond its control, including:

• Natural disasters.
• Extreme weather.
• Epidemic or public-health restrictions.
• Government action.
• Transport disruption.
• Power or internet failure.
• Building closure.
• Civil disturbance.
• Therapist emergency.
• Failure of essential third-party systems.

Prayatna will take reasonable steps to communicate affected appointments and offer rescheduling, credit or another lawful remedy where appropriate.

34 Complaints and Feedback

Concerns should first be raised directly with Prayatna so that they can be reviewed and addressed.

A complaint should include:

• The Parent or Guardian’s name.
• The Client’s name, where appropriate.
• Contact information.
• Date and nature of the issue.
• Relevant appointment or payment details.
• The outcome requested.

Submitting a complaint does not affect any mandatory right to contact an appropriate regulator, consumer-protection body or other competent authority.

35 Changes to These Terms

Prayatna may update these Terms to reflect:

• Changes to the Website.
• Changes to Services.
• Operational requirements.
• Regulatory guidance.
• Legal requirements.
• Security and privacy practices.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply from the date of publication unless another date is stated.

Terms applicable to a completed purchase or confirmed booking will not be changed retrospectively where doing so would unlawfully reduce the user’s rights.

36 Relationship With Other Documents

These Terms should be read together with:

• The Privacy Policy.
• Clinical consent forms.
• Registration forms.
• Assessment consent documents.
• Package conditions.
• Booking confirmations.
• Cancellation policies.
• Payment terms.
• Any written treatment agreement.

Where there is a conflict, mandatory UAE law will prevail.

For clinical matters, the signed clinical consent or treatment document will normally take priority over general Website wording, provided it is lawful and was properly disclosed.

37 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

38 No Waiver

A delay or failure by Prayatna to enforce a provision does not mean that Prayatna has permanently waived that provision or any other right.

39 Assignment

Users may not transfer their rights or obligations under these Terms without Prayatna’s written consent.

Prayatna may transfer its rights and obligations as part of a lawful restructuring, transfer of business or change in ownership, provided that mandatory user and consumer rights remain protected.

40 Governing Law and Jurisdiction

These Terms and any dispute connected with the Website or online booking process are governed by the applicable federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.

Subject to any mandatory consumer right or regulatory process, the courts of Dubai will have jurisdiction over disputes arising from these Terms.

Nothing in this section prevents the parties from attempting to resolve a dispute through good-faith discussion or another mutually agreed dispute-resolution process.

41 Consumer Rights

Nothing in these Terms limits any mandatory right or remedy available under applicable UAE consumer-protection law.

Where a provision conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.